Tech • Tasks • Troubleshooting · St. Augustine, FL
Don't know who to call? Call me first.
Wi-Fi that keeps dropping. A TV that won't turn on. A new phone that needs setting up. Someone to wait for the cable guy so you don't lose a day. If it's the kind of thing you don't know who else to call about — that's me.
One person: Marc. $50 minimum · $50/hr after · no memberships.
Honest help · Dependable service · Peace of mind
Photo
Marc, in someone's driveway — the actual person who shows up.
What that looks like, day to day
Six kinds of calls we get all the time.
How every call ends
Six things can happen when you call. You always know which one before you hang up.
Most businesses have one outcome they're trying to sell you on. This one has six — and "no" is a completely respectable one of them. Here's the whole list, up front.
- 01
We do it.
It's within our skill, our license-free scope, and worth both parties' time.
- 02
We diagnose it.
We investigate the problem far enough to tell you what it actually is.
- 03
We consult or research it.
We do the work of comparing options, reading the fine print, or figuring out what you should buy.
- 04
We educate you on it.
We show you how, so next time you don't need us.
- 05
We refer you.
We name the specific person or company we would call if this were our own house — and we tell you why.
- 06
We decline.
Clearly, respectfully, and with a next step. A 'no' from us is never a dead end.
What we do
The everyday problems we handle.
- TVs, streaming boxes, and cables that stopped cooperating
- Wi-Fi that keeps dropping, or a new router that needs setting up
- Smart home gear — locks, cameras, doorbells, thermostats
- Apple ID, Google, and email lock-outs
- Password manager setup so you're not reusing three passwords everywhere
- Photo and file migration between devices — always from a backup first
What we don't do
The things we'll always refer out.
- Licensed trades work. No electrical, plumbing, HVAC, roofing, structural, gas, pool, or septic. We identify the right professional and refer.
- High-liability work. No ladder work above single-story roofline, no crawlspace, no unsupervised attic work in Florida summer heat.
- Destructive computer work. No hard-drive recovery attempts on your critical data. No firmware flashing. That's a specialist's job, and we'll say so.
- Your bank, brokerage, or tax accounts. We can sit next to you and coach. You type. We do not log in to financial accounts on your behalf.
- Caregiving or medical decisions. We're not caregivers. We don't administer medication, transport patients, or make medical calls. We refer.
Pricing, up front
No "call for a quote." Here's the number.
You should never have to guess what this is going to cost.
Minimum
$50
up to ~30 minutes on-site or engaged.
After that
$50 / hour
after the minimum, billed in 15-minute increments.
Travel outside the normal service area may carry an additional charge, disclosed before we take the job.
We don't haggle. The rate is the rate. It's priced for one person who's worth his time.
Where we work
St. Augustine and the St. Johns County communities we know well.
Local means local. If you're not in the area, we'll say so honestly instead of driving an hour to charge you for it.
Normal area — no travel charge
- St. Augustine
- St. Augustine Beach
- Anastasia Island
- Vilano Beach
- World Golf Village
- St. Johns
- Nocatee
- Ponte Vedra Beach
Extended — travel disclosed first
- Elkton
- Hastings
- West St. Johns County
Outside our area
Jacksonville, Palm Coast, Daytona Beach. We're happy to point you toward someone local — call and we'll help you find the right person.
Reviews
Brand new. No reviews yet.
When real customers leave real reviews, they'll live here — on this page and on our Google profile. Nothing invented, nothing borrowed, nothing polished up. Until then, this section stays honest.
Photo
A real photo of Marc — About page.
Who shows up
One person, by name.
Not a team. Not a call center. Not a franchise. When you call, Marc picks up. When Marc pulls into your driveway, he's the same person you talked to on the phone. That's the entire business, and it's staying that way on purpose.
Who do I call for…
If it's not us, we'll tell you who.
Most of the frustration in home problems isn't the problem itself. It's not knowing which specialist you're supposed to call. Our referral guide is being built the same way we'd give you a name over coffee — one trade at a time, only people we'd call ourselves.
Not sure who to call?
That's the entire reason this business exists. Tell me what's going on, and I'll tell you whether it's something I handle — or exactly who to call instead.